FAQ

Questions about Servicing Gas Fireplaces

• Why Do I Need to Get My Fireplace Serviced?
• How Long Can I Expect Service Call to Be?
• How Should I Prepare for the Technician’s Arrival?
• When Is the Best Time to Get my Fireplace Serviced?
• Why Should I Get my Gas Fireplace Cleaned & Serviced?
• How Often Should I get my Gas Fireplace Serviced?

Questions about Gas Fireplaces

• Can I Use the Gas Appliance if My Power is Out?
• Why Does my Gas Fireplace Have a Bad Odor?
• How do I clean my Glass?
• What Can I do About Noisy Fan?
• How do I Light my Pilot?
• Can I Adjust the Flame Height
• Can I Reposition my Logs?
• Should I Shut Pilot off in Summer?
• How Long Will Gas Fireplace Last?
• Where do I Find Model & Serial Number?